✅ Real-Time Rescheduling: Automatically contacts patients to reschedule missed or canceled appointments, reducing resource wastage.
✅ Automated Appointment Reminders: Agent sends reminders to patients via call, whatsapp and SMS about their upcoming lab tests, ensuring they follow fasting or other pre-test instructions.
✅ Insurance Preauthorization Follow-Up: Notifies patients or providers if additional information is needed for insurance approvals and collect payment for on demand tests.
✅ Patient-Friendly Report Summaries: The agent explains complex lab results to patients over calls or WhatsApp, reducing confusion and anxiety.
✅ Alerting Abnormal Results: Automatically calls healthcare providers or patients to flag critical lab values and recommend immediate follow-ups.
✅ Provider Communication: Shares detailed diagnostic insights with physicians via secure channels, enhancing decision-making efficiency.
✅ Daily Checklist Alerts: Calls lab technicians if they miss completing daily compliance tasks, such as equipment calibration or sample integrity checks.
✅ Regulatory Deadline Notifications: Reminds labs of upcoming audits or reporting deadlines to ensure timely submissions.
✅ Escalation of Non-Compliance:
Automatically escalates unresolved compliance issues to supervisors for immediate action.
✅ Streamlined Onboarding: The agent assists clients in providing demographic, financial, and health details via phone calls, SMS, WhatsApp, email, or web browsers.
✅ Document Management: Uses AI-powered document scanning to digitize and organize W2s, leases, and medical bills, ensuring accuracy and secure storage.
✅ Eligibility Scoring: Automatically evaluates client eligibility for services like food banks or shelters based on predefined parameters.
✅ Real-Time Support: Provides 24/7 assistance through conversational AI to guide clients through the intake process.
✅ Document Automation: Helps caseworkers digitize physical documents with AI-powered scanning and categorization, reducing manual errors.
✅ Proactive Notifications: Sends reminders to clients about service deadlines (e.g., recertification) via SMS or email in multiple languages.
✅ Predictive Assistance: Alerts caseworkers of upcoming eligibility expirations using predictive analytics, ensuring continuity of services.
✅ Follow-Up Management: Syncs with calendars and escalates overdue follow-ups to ensure timely action.
✅ Inventory Forecasting: Provides predictive insights into food inventory needs based on historical data and trends.
✅ Anomaly Detection: Flags irregularities in distribution patterns to identify potential misuse or inefficiencies.
✅ Impact Visualization: Generates heat maps to highlight underserved neighborhoods for targeted community outreach.
✅ Automated Reporting: Compiles compliance and performance reports for USDA/FEMA audits, saving hours of manual work.
